Nature of the service
ESLAI provides a hosted AI chat assistant, lead-capture, and business-analytics platform that a business ("customer") embeds on its own website. ESLAI is a software service, not a licensed professional, advisor, or agent of the customer's business — it does not replace a customer's own judgment about pricing, legal, medical, financial, or other regulated advice given to their own visitors.
AI limitations
ESLAI's assistant is powered by a third-party AI language model. Like any AI system, its responses may occasionally be inaccurate, incomplete, or not reflect a customer's current pricing, policies, or availability. Customers are responsible for reviewing and correcting the assistant's configured knowledge, and for monitoring conversations where accuracy materially matters. ESLAI is not a substitute for a customer's own review of what the assistant says on their behalf.
Customer responsibilities
- Keep account credentials and access confidential, and use role-appropriate access within their team.
- Provide accurate business information for the assistant to draw on.
- Comply with applicable law in how they collect, use, and communicate with the leads ESLAI helps capture.
- Not use ESLAI to collect sensitive personal data beyond what a reasonable business chat interaction requires.
Acceptable use
A customer may not use ESLAI to:
- Deceive visitors about who or what they are speaking with in a way that violates applicable law;
- Attempt to bypass usage limits, rate limits, or other technical protections;
- Access, or attempt to access, another customer's account, data, or business configuration; or
- Use the service for unlawful, fraudulent, or abusive purposes.
Billing and cancellation
Paid plans are billed on a recurring basis through Stripe. A customer can review their current plan and invoices, and cancel their subscription, from their own billing settings at any time; cancellation takes effect according to the billing period already in progress. ESLAI may suspend service to an account whose subscription is not in good standing, while still allowing the account owner to sign in to resolve billing and reactivate service.
Future communications features
ESLAI may in the future offer additional ways to reach a business's leads (e.g. email, SMS, or voice follow-up). Any such feature will require the customer's and, where applicable, the recipient's consent, will provide a clear opt-out, and will be built to comply with the communication laws that apply to the channel used. No such feature is active today.
Changes and legal review
This document is a working draft describing ESLAI's service as it exists today. It has not yet been reviewed by legal counsel and is not a final customer agreement. It will be replaced by a reviewed, binding version before ESLAI is offered under broad commercial terms.